FAQ

FAQ

Q.     How do i place an order on your site?

A.     Once you have found your preferred product/products, click on the "add to cart" button to add the products into your shopping cart. Then click on your shopping cart and then proceed to checkout by clicking on the "checkout" button. At checkout you will need to fill in your personal details and shipping address if you are a new customer. Click on your preferred payment option before clicking the "Place order" button. 

Q.     How long does it take to process my order?

A.     Orders are typically processed within 1-5 business days depending on your location.

For Abuja (1-2 Business days)

For Makurdi, Kano town, Kaduna town, Lokoja, Minna, Lafia & Jos (2 - 3 business days)

For Lagos, Ilorin, Ado-Ekiti, Ibadan, Osogbo, Abeokuta, & Akure (3-5 business days)

 

Q.     How do you charge for shipping?

A.     A flat rate of N600 for orders withing Abuja City. If at Abuja outskirts (Lugbe, kubwa, gwagalada etc), please contact us for delivery options (usually N1,000)

        A flat rate of N1,700 for orders outside Abuja for (Lagos, Ibadan, Ado-Ekiti, Osogbo, Abeokuta, Akure, Kano Town, Kaduna Town, Lokoja, Ilorin)

Q.     Where is your shop located?

A.    SheaOrganicBeauty is an online store and so we do not have a shop. For your convenience, simply place an order on our website and the product will come to you.

Q.     How do i make payment?

A.     SheaOrganicBeauty has various payment options to choose from. Online Banking/Bank Deposits and Credit Card payment via Inter switch. When you place your order on our website, these options are displayed and you can choose which option is most suited to you. 

Q.     Where can you deliver to?

A.     We deliver to Abuja. Other states capital can be delivered to using TNT/Courier Plus NG. You can contact us via email or phone and we will advise and or confirm delivery options.

Please note that Public Holidays are not working days so please allow for this when placing orders..

If for any reason you have a query regarding the delivery of your order, please email us on orders@sheaorganicbeauty.com.ng or call 07083062752

Please remember to include your Order Number, your full name and location when corresponding by email.

Q.     Do you ship outside Nigeria?

A.     No we do not ship outside Nigeria

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